Are you passionate about solving problems and helping others?

Join us as a Microsoft 365 Copilot (formerly Office) Support Engineer and work alongside our Microsoft Specialists! We are Direct Microsoft Partner. Your career growth in Microsoft Power Platform/Cloud/Security will be enhanced with sponsored certifications.

As the first point of contact for all IT support queries, you will assist both internal staff and external users by resolving or escalating technical issues promptly and professionally. This role offers the opportunity to collaborate across all departments, gain exposure to a variety of systems, and build valuable skills to support your long-term professional development.

RESPONSIBILITIES:

• Respond promptly to service issues and requests

• Diagnose and solve technical and application issues

• Track and manage IT inventory, including hardware, software licenses and peripherals

• Maintain accurate records and oversee replacement or repair of defective equipment

• New employee set up and support

• Ensure secure and timely offboarding of departing staff

• Document system configurations, procedures, and troubleshooting steps

• Assist in developing and enforcing IT policies and procedures

• Provide occasional on-site support to customers

• Participate in infrastructure projects, including system upgrades, migrations, and implementations

• Obtain company sponsored certifications