1. Handle, Maintain and Manage Company IT Operational (Infrastructure, Helpdesk and Fix Assets/IT Governance)

• Oversee the daily operations of the IT Operations department to ensure the functionality, availability, and security of BSLH/ELH IT systems, data, backups, and communications; troubleshoot and remediate issues that arise.

• Maintain and optimize local company networks and servers

• Responsible for a timely expansion of the IT Infrastructure as required by operations and project plan

• Responsible of building a resilient and redundant infrastructure that will reduce\eliminate failures and downtimes and supports the continuous 24x7 delivery of IT Services

• Lead and manage a team of Infrastructure analysts and technicians to layout, install, configure, maintain and recover IT/network/server/communication equipment during construction, commissioning and operations

• Provides Servers, Core Switches, Switches, Firewall and Routers support and administration.

• Participate in the administration and maintenance of all remote monitoring solutions and Infrastructure Management Systems.

2. Developing, Planning and Strategies

• Develop policies for internal IT Operations to drive attainment of SLAs

• Understanding of project management principles and practices

• Data Security and Cyber Security basics

• Experience with computer hardware/software installation and troubleshooting

• Have knowledge and experiences in windows server, network environment and technical skills

• Knowledge of LAN / WAN and TCP / IP

• Knowledge of Microsoft Windows server, Active Directory, DNS, DHCP, CCNA, Firewall, Internet, Exchange server, Antivirus Endpoint Protection, VoIP, Camera system, Access door control.

• Ability to perform under pressure

• Able to work on holiday or weekend or overnight if needed

• Able to be self-learning

• Ability to use and communicate in English

• Develop and manage annual IT budgets and procure IT equipment and professional services in accordance with BSLH/ELH’ Procurement and Contracting Policy.

• Plan and implement upgrades required to maintain adequate service levels.

• Responsible for the recruitment, training, supervision, and scheduling of IT Infrastructure personnel to ensure technical support is always available.

• Manage technical vendors, contractors and Infrastructure consultants. Plan and implement service SLA´s for IT Infrastructure.

• Assist in evaluating and developing the necessary process to ensure the system incorporates the approved information security measure.

• Sharing, supporting and helping each other is the duty of employees to perform the tasks within and cross division in order to achieve the company targets.