1. Supporting related to IT administrative tasks

• Perform basic office support functions when not supporting the ICT team

• Carry out ad-hoc daily and weekly tasks as assigned by IT Operation Manager in support of departmental operations and objectives.

• Providing support and first line response to general IT enquiries from users.

• Providing ICT related administrative tasks including keeping ICT hardware/software inventory up-to-date and relevant ICT documentation records.

• Providing other ad-hoc administrative tasks when required.

• Keeping up to date with advancements and best practices in IT administration.

2. Participation, Strategies and Planning to design and develop any IT Policies and Procedure

• Inform and align decision making for information technology planning, policy and operations in order to meet business objectives.

• Communicate the governance activities, policies and decisions with the IT Management and Business Leadership and keep them informed of IT governance decisions that will affect IT services and projects.

• Ensure best practice risk mitigation and assessment functions are maintained to comply with companies’ strategy.

• Release Management: In conjunction with application and infrastructure teams, track configuration items and maintain technical documentation control.

• Change Requests: Ensuring that change requests are correctly administered, documented, maintained and coordinated in a timely fashion.

• Ensure necessary awareness for the IT polices and procedure

• Provide expert Advice and Support the IT Management to deliver services as required ad manage the overall IT Plans and budget from planning and governance point of view.

• Coordinate/Work effectively in the Internal Audit program with the Auditors.

• Sharing, supporting and helping each other is the duty of employees to perform the tasks within and cross division in order to achieve the company targets.

• Other duties assigned by management