1. Daily Operations & Store Support

• Store Communication & Report Monitoring: Check store reports via Telegram and Email, following up on

critical issues to ensure a smooth handoff for the morning shift.

• POS & Data Backup Verification: Verify and execute daily POS and D-Drive secondary backups on store

level backup servers.

• Real-Time Technical Support: Provide daily hardware and software troubleshooting for Head Office and

branch store operations during the evening shift.

• ESET Endpoint Threat Management: Review ESET dashboard threat logs, deploy agent signature updates,

and verify active real-time protection across all endpoint nodes.

• Malware & Backdoor Protection: Initiate ESET quick scans and network device scans to prevent

unauthorized payload execution or backdoor access.

2. Half-Monthly Security & Infrastructure Audits

• Security Access Audit: Monitor and log USB insertions, failed login attempts, administrator login attempts,

and firewall alerts.

• Active Directory & Access Control Review: Audit user shared drive permissions and review Group Policy

Objects (GPO) for each Organizational Unit (OU) in Active Directory.

• Network & Hardware Health Review: Backup wireless Access Point (AP) configurations and conduct

performance health checks.

• Comprehensive Endpoint Scanning: Perform ESET full-system scans across drives (C: and D:) and conduct

network port reviews to close security vulnerabilities.

• Disaster Recovery (DR) Drills: Execute routine disaster recovery backup and restoration tests for branch

file information and POS database systems.

• Operational Planning & Training: Prepare IT training video materials for store staff and research new IT

infrastructure optimization strategies.

3. Monthly Maintenance & System Optimization

• POS & Scale Hardware Maintenance: Perform routine cleaning of print heads on cashier POS receipt

printers and CAS barcode label scales to ensure crisp print clarity.

• Monthly Software Renewal Routines: Execute monthly Zed import renewal processes via Virtual Machines

(VMs) at each store location.

• Hardware Health & Handoff Reporting: Monitor site computer hardware health and submit detailed

reporting to morning IT for repairs or replacements.

• Software Compliance & Storage Optimization: Review software whitelist compliance, deploy approved

updates, and manage disk space utilization across servers and clients.