Data Analyst
About The Role
1. Data Engineering & Platform Management
- Maintain, monitor, and optimize large-scale SQL/NoSQL database systems for performance, security, scalability, and data reliability.
- Design, develop, and maintain robust ETL pipelines for efficient data extraction, transformation, and loading from multiple data sources.
- Implement automation scripts and CI/CD pipelines to streamline data deployment, reporting updates, and database maintenance.
- Ensure data quality, accuracy, governance, and consistency across all CX analytics platforms.
2. Customer Experience Analytics & Insights
- Perform advanced customer experience data analysis and data mining to identify trends, root causes, and opportunities for service and journey optimization.
- Apply analytical techniques and algorithms to translate complex datasets into meaningful, actionable insights.
- Support service optimization initiatives through data-driven recommendations and performance evaluation.
Key Requirements
- Bachelor degree or above (Majors in telecommunications, IT, mathematics, statistics, computer science, data analysis, AI, software engineering etc.)
- Good English Speaking, communication skills, logical analysis skills, and strong problem
- solving skills.
Interested in this role?
Use the original employer contact details to apply for this listing.