
- Installing and configuring computer systems
- Monitoring and maintaining computer systems and networks
- Talking staff/clients through a series of actions, either face to face or over the telephone
- Troubleshooting system and network problems and diagnosing and solving hardware/software faults
- Providing support, including procedural, documentation
- Following diagrams and written instructions to repair a fault or set up a system
- Running network applications to support systems and users
- Working continuously on a task until completion (or referral to third parties, if appropriate)
- Prioritizing and managing several open cases at one time
- Rapidly establishing a good working relationship with other professionals (e.g., contract businesses) in order to make necessary repairs
- Testing and evaluating new technology
- Conducting electrical safety checks on computer equipment
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